Statement Of Purpose
Contents
Address
| Diversity Care Ltd |
| 6A Market Street |
| Tamworth |
| Staffordshire B79 7LU |
| Company Reg No: 06125266 |
| Tel: 01827 68011 |
Staff
| Registered Provider: | Linzi Branch |
Linzi has 14 years experience in many aspects of health and social care. Linzi has been a senior community care worker for four years and achieved Child protection level 1, NVQ level 2 in care and A1 assessors award in NVQ level 2 in care. Linzi also has all (up to date) mandatory training and specialist training which includes dementia, learning difficulties, epilepsy, and mental health. Linzi is the company director and assists with the daily running of Diversity Care which has been established since 17th April 2007..
| Registered Manager: | Sandra Richardson |
Sandra has 34 years experience in many aspects of health and social care including mental health. Sandra has been a senior community care worker for 10 years and has achieved D32/33 assessors award in NVQ level 2 in care and refreshed to A1 standard. Sandra has achieved her leadership and management certificate and her NVQ level 4 in Health and Social Care. Sandra is also a medication trainer and and has further training in , End of life care with people with dementia, advanced person centered care planning, olive branch training for fire hazard .
| Emergency out of hours Service: | Tel: 07782655764 |
Care Quality Commission:
| West Midlands Regional Office |
| Citygate |
| Gallowgate |
| Newcastle upon Tyne |
| NE1 4PA |
| Tel: 03000 616161 |
| www.cqc.org.uk/ |
Introduction
Diversity Care is a 24 hour service and is supported by a dedicated team of staff who are qualified and experienced to meet the assessed needs of Customers, and their families to provide assistance, reliability, competent and a professional quality caring service. The organisational structure of the Agency, details of experience of staff, quality assurance and the process to compliment, comments or complain about the service are set out in this document.
Diversity Care provides support to enable people receiving the service to live as independently as possible within the community as long as possible and for Customers to be able to make informed choices with support.
Diversity Care will provide support to people of any age who require support living in their own homes within the community. This support will include personal care, practical support, re-ablement, social activities, respite for carers i.e.: sits and overnight sits, shopping and intermediate care. Customers will be individually assessed and the cost of the service is means tested and any charges will have been discussed and decided accordingly with the Diversity Manager, Customer and social worker if applicable.
Diversity Care will be available to staff and Customers 24 hours a day including bank holidays and the office will be open to staff and Customers: Monday to Thursday 8.45am - 5pm Friday 8.45am - 4pm
Diversity Care has full public and employers liability insurance.
Diversity Care does not appoint agency staff and employs staff directly.
Diversity Care Service
Diversity Care is non - discriminatory and is available to people of all cultures, statement of belief and social background.
Diversity Care offers a personal and strictly confidential service and any breach of confidentiality in respect of your individual and financial circumstances, family relationships and the care provided by Diversity Care and other health professionals are taken very seriously and may lead to disciplinary action taken against staff.
The assessed needs of the Customer and their carer(s) will be identified on a Customer needs/care plan which will be filed in Customer Information Pack and on Customer file in the office and locked for confidentiality. Diversity Care will follow and provide assistance, which will be stated on the Customer needs/care plan after assessment has taken place by a social worker or Diversity Care Manager. Diversity Care will ensure Customers; family and children are involved in the planning of their care. An initial hazard check will be carried out on your first visit to ensure staff work safely and you are not at risk when any tasks are being carried out.
Any changes, further assistance required and the quality of the service provided by Diversity Care will be discussed with those involved with writing the Customers needs/care plan. Customers will be consulted, valued, have the right to control their own affairs and be involved with any of the above.
Aims
Diversity Care aims to offer support to Customers with a flexible, high quality, personal and practical support intended to meet individual needs to allow people to live independently as possible in the community as long as possible with the quality of life enhanced for them to live comfortably and confidently with support in their own homes.
Objectives
Diversity Care is dedicated to the following objectives which are a Principle of Care:
1.To offer and provide care, support and practical assistance by Community Care Workers to support and ease the pressure to carers and Customers who experience an illness, age or disability.
2.To promote the Customers independence, dignity, safety, personal choices, respect their privacy and offer them support to make informed and personal choices regarding their lifestyle, behaviour, culture, values,beliefs and understanding that other peoples views and opinions are as important as anyone else's.
3.To involve Customers and Carers in the provision of care provided in means of Direct payments or other means of management which is suitable and adequate to the Customer and will be monitored on a regular basis for quality and to ensure the service continues to meet Customers Needs required.
4.Diversity Care acknowledges it has a responsibility for the safety of children in their own homes and while taking out on recreational outings and activities and will also ensure we will endeavour to safe guard children.
(a) Adopting safe guarding and child protection procedure and code of practice.
(b) Reporting concerns to the authorities (whistle blowing policy) and is also committed to reviewing our Safeguarding and Child Protection Policy at regular intervals.
(c) Following carefully procedures and selection of staff.
(d) To ensure staff are fully trained in all relevant training.
(e) Work alongside all other health/social care professionals to meet the needs of the customer.
(f) Following all health and safety policies and adhering to any relevant risk assessments.
Diversity Care services policy statement and procedure sets out the method to comment, compliment or complain about the services provided to Customers and their Carer(s)
Should Customers want to make a complaint without involving Diversity Care you can make a complaint to the Care Quality Commission using the Address and telephone number at the start of this document.
The service will also be examined and evaluated against the National Minimum Standards by the Care Quality Commission.
The nature of the service
Diversity Care is a 24 hour service and offers a complete range of personal care, practical duties to Children between the ages of 5 and 18 years and adults, with learning, physical and mental disabilities and who require assistance due to an illness to enable them to remain at home within the community. Diversity Care also provides carers relief (sits/respite/24 hour care) for carers to have a break and social time away from their caring responsibilities.
Diversity Care offers social time to all Customers. These may include shopping, outings for meals and recreational activities.
Diversity Care offers a collection service of medication, prescriptions and incontinence pad supplies
The Registered Manager/co-ordinator will meet with Customer and carers on first visit to discuss care needs which would have been discussed during assessment with social worker if applicable and has been assessed on a means tested basis. Everybody has the right to a financial assessment. An initial hazard check will be carried out to ensure staff work safely and to discuss staff attendance.
Quality Assurance
A review and monitoring visit will be arranged once a year by the Diversity Care Manager or co-ordinators who will arrange a suitable time and place at your convenience. Staff will have spot checks and supervision in customers homes once a month carried out by a co-ordinator. Staff will also have supervision once a month by Diversity Care Manager. If requested customers can obtain visits to address any concerns or needs at any other time throughout the year. Customers are welcome to comment, complain and compliment the service to improve the services provided which is located in Customer Guide which is provided to all customers when introduced to Diversity Care. Diversity Care will be inspected every year to ensure Legislation's are adhered to and National Minimum Standards are met by the Quality Care Commission Inspection.
Qualifications and Training of Community Care Workers
Diversity Care staff have a range of skills and awareness training, trained by other professionals who are qualified in disabilities, and specific illnesses relating to the care provided to customers to enable staff to provide a quality service. Staff will have had induction training, moving and handling, confidentiality, respect and dignity training prior to working solo in the community. After
Completion of induction programs staff will be monitored and progress of performance and development will be assessed in the form of supervisions. Every member of staff under goes an appropriate induction program prior to commencing work, which meets the National Training Organisation Requirements to enable staff to perform a range of personal and practical care duties.
Diversity Care recognizes that the key element of its competitive advantage are the skills and abilities of its employees and therefore are committed to training and developing all employees to
Ensure they have the skills, abilities and knowledge needed to enable them to achieve a high standard of care for our customers. Staff will receive hands on training working along side
Experienced staff and have the opportunity to obtain National Vocational Qualification level 2 in care. Some members of staff have obtained National Vocational Qualification level 2 in care and other training relevant to their role.
Care Provided
Staff will undertake the following basic and specialist care, which will be stated on the customer, needs plan:
Basic care
Support and assistance with:
Specialist care
Staff will not undertake any of the following care responsibilities:
Any further information required Diversity Care will be willing to help and support. Any ideas views and suggestions are welcomed to ensure and improve a good quality service. The complaints, comments and compliments procedure is set out in the Customer Guide which is provided to all Customers